Privacy Statement

EZ CPAP, LLC is required by law to protect the private health information of its customers. This information is called “protected health information” and abbreviated “PHI”. PHI includes demographic information such as address, phone numbers and e-mail address, and any health information related to the purchase of sleep therapy equipment.

EZ CPAP, LLC is required to provide its customers with this statement regarding our privacy practices, and must explain how we obtain, why we use, and how and/or when we disclose your PHI.

How We Obtain Protected Health Information

Demographic information—address, phone numbers, e-mail address—is obtained when a customer proceeds to “check out” to purchase sleep therapy equipment. This information is required for identification, delivery and billing purposes.Demographic information of home health care providers—people designated to provide personalized care for the customer in the home—is obtained when a customer proceeds to “check out” to purchase sleep therapy equipment.

Health condition information—diagnosis—is obtained via the customer’s prescription. We are required by the FDA to keep current prescriptions on file for each customer as sleep therapy products (masks, machines) are classified as Class II medical devices and require a prescription to dispense.
Subjective health condition information is information a customer may provide about him or herself via phone or e-mail in the form of questions or statements regarding their experiences with sleep therapy. This information allows EZ CPAP, LLC staff to better serve its customers.

Why We Collect Protected Health Information
We collect demographic and health condition information for the purposes of dispensing sleep therapy equipment and obtaining payment for such equipment.

How We Protect Your Health Information
We release your information only to those people who are authorized to receive it. Examples of those who may be authorized to receive your information are your physician, any person or persons you designate as authorized, and government institutions as required by law.

We maintain physical, electronic and procedural safeguards so that no one but persons involved in your healthcare or entities that need this information for billing purposes have access to your Protected Health Information.

EZCPAP.com utilizes SiteSafe™ Digital SSL from Network Solutions® for security on the Internet.

When We Disclose Protected Health Information

Only EZ CPAP, LLC staff has access to customer protected health information. PHI is never disclosed to family, friends, or others without authorization provided by the customer. However, there are situations which require the disclosure of information with or without the authorization of the customer. We will disclose PHI without customer authorization for the following reasons:

• Governmental Oversight agencies, Judicial and Administrative Proceedings, Law Enforcement Agencies, Coroners and Medical Examiners, and Organ Procurement Organizations request copies of protected health information. These entities are mandated by law and EZ CPAP, LLC has no jurisdiction over such entities.
  
• Disclosure of information to the proper authorities, such as a physician or law enforcement personnel is necessary to protect the health and safety of a person or persons.
  
• Workers Compensation claims require the release of health information.

Your Rights Regarding Your Protected Health Information

You have the right to request copies of your PHI. Your request must be made in writing to EZ CPAP, LLC. You will be charged $1.00 per page for copies of your information. You may also request copies of your PHI through email provided your request is made in writing.

You have the right to request that we amend your health information. This request must be made in writing to EZ CPAP, LLC. We may deny your request and document in your information record your request and our reason for denial. We cannot delete anything from your official record, but we can add addendums to the record at our discretion based upon your request in writing.

You have the right to know to whom we have disclosed your health information when disclosed for reasons other than treatment, payment, healthcare operations, national security, and law enforcement.

You have the right to place additional and/or change restrictions on our use or disclosure of your health information. Such restrictions include how and where we may contact you and who we may speak to regarding your health care or billing issues. You may not, however, restrict the uses and disclosures that we are legally required or allowed to make, as discussed above. Any requests for restriction additions or changes must be made in writing.

EZ CPAP, LLC reserves the right to amend this privacy policy as dictated by law at any time. In the event that amendments are made, we will post a notice of the changes on this web page.